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This policy explains exactly what data murahalot collects when you create an account, use DANA or OVO for transactions, and navigate the lobby — and what we do with it. Availability depends on local law and is accessible where local regulations permit.
When you open an account with us, we collect the information you provide during registration — your contact details, login credentials, and the payment method you connect, whether that is DANA, OVO, or GoPay. We also record transaction activity linked to your account wallet so you can review deposit and withdrawal history at any time from your account dashboard after login. Beyond registration data, we collect session information: the device type you use to access the lobby, your browser session identifiers, and the pages you visit within the platform. This helps us keep your session stable whether you switch between mobile and a desktop browser mid-session. We do not sell this data to third parties. We hold data only as long as your account remains active or as required by the applicable legal framework in your region. If you close your account, we follow the data-retention rules that apply where local law permits our service to operate. Any data we store is handled under security measures described in the trust section below. Questions about what we hold can be directed to our support channel at any time.
Understanding the boundary of this policy helps you know exactly what is and is not covered when you use our platform. Four areas define that boundary: your account access, your transactions, the content we serve, and third-party services you may reach from our pages.
This policy covers all data generated when you log in, update your profile, or change your account password. It applies each time you open a session on mobile or browser. Actions taken inside your account dashboard fall within this policy's scope.
Deposit and withdrawal records processed through DANA or OVO are captured in your account transaction log. We hold these records as part of your account history. The policy governs how we store and protect that transaction data on our end.
The games, tables, and sports categories you browse in the lobby generate session and interaction data. This policy covers how we handle that browsing data. We use it to keep your session consistent — not to build external profiles.
Links or services outside our platform — including external payment gateways or game studio interfaces from Spadegaming, PG Soft, or JDB — operate under their own privacy terms. Our policy does not extend to how those third parties handle data on their own systems.
You hold practical rights over the data connected to your account. Reviewing what we hold is straightforward: log into your account dashboard to see your registration details, transaction history, and linked payment methods like DANA or OVO. If something is wrong — a contact detail out of date, a wallet address that needs correcting — you can update it directly through the account settings page without contacting support first. For requests that go beyond self-service — such as asking what data we retain after account closure, or requesting that we remove a record — our support team handles these on request. Send your query through the contact path listed in the support section below. We respond through the same channel you use to reach us. Where local law grants additional data rights for users in eligible regions, those rights apply to your account in the same way.
Open your account dashboard after login to see all stored data: registration details, session history, and your DANA or OVO transaction log. The dashboard shows what we hold in real time.
Update your contact information or linked payment method directly from account settings. Changes take effect immediately and are reflected in your transaction and profile records.
If you want to know what specific records we hold, or how long we retain data after account closure, contact our support team. Describe the request clearly and we will respond through the same channel.
For removal or export requests, reach us through the support contact path. Eligibility for these requests depends on local law and the region where our service is available to you.
If you have a question about this policy — what data we hold, how to correct a record, or how to make a removal request — use one of the contact paths below. Each path connects directly to a team member who handles account and data queries. We do not route privacy questions through automated responses only.
Start a live chat session from the account page to ask about your data, request a record review, or clarify a policy detail. Chat connects you to a live agent for account and privacy questions.
Send a written request by email for data review, correction, or removal queries. Include your registered account details — not your password — so we can locate your records accurately.
The help centre inside your account dashboard lists common data and privacy questions with step-by-step paths. Use it for self-service tasks like updating DANA or OVO wallet details or reviewing your session history.
Data security at murahalot starts at the account layer. Sessions are protected and account credentials are stored in a way that prevents plain-text exposure. Cookie usage is limited to what keeps your session running smoothly — we do not place advertising trackers through our own pages. You can review and clear session cookies through your browser settings at any time.
Account credentials are never stored in plain text. When you connect a DANA or OVO wallet, the link is recorded against your account ID only — not your full wallet credentials. Session tokens expire when you log out or after a period of inactivity.
We use session cookies to keep your lobby position and account state between page loads. These are functional cookies only. You can manage or clear them through your browser settings without losing your saved account preferences.
We keep account data while your account is active. After closure, retention follows the rules that apply in your eligible region under local law. We do not hold transaction records from DANA or GoPay beyond the period required by those rules.
When we update this policy, the change is noted at the top of this page with a revision date. Continued use of your account after a posted change means you have seen the updated terms. Contact support if you want to discuss any change before continuing.
These are the questions we see most often about how murahalot handles account data, cookies, and user rights. Each answer points to where you take action in your account or through support.
We collect the contact details and credentials you enter during registration, plus the payment method you link — such as DANA or OVO. We also record session data like device type and login timestamps. You can review what is stored in your account dashboard after login.
We do not sell your data. Data may be shared with payment processors like DANA or OVO to complete transactions, and with game content studios such as Spadegaming or PG Soft to run game sessions. Each third party operates under its own privacy terms for data on their systems.
Log into your account dashboard to view your registration details, linked wallets, and transaction history. You can update contact information or correct a payment detail directly from account settings. For records you cannot edit yourself, contact our support team by live chat or email.
Retention after account closure follows the rules that apply where local law permits our service. We do not hold data longer than required. If you want to know the specific period that applies to your region, send a request through the email or live chat contact path.
We use functional session cookies to keep your lobby state and account session active between page loads. We do not place advertising trackers through our own pages. You can manage or clear these cookies through your browser settings at any time without affecting your saved account details.
Send a deletion request through our email support channel. Include your registered account contact — not your password — so we can locate your records. Eligibility for deletion depends on local law and your region. We will confirm the outcome through the same channel you used to contact us.