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This page sets out the legal terms that govern your account and your use of murahalot, where access is permitted under local law. We publish these terms so you can make informed choices before you start — and come back to them whenever you need clarity.
Our legal terms apply to every interaction between you and murahalot — from the moment you open an account through to how your transaction records are kept. Availability of the platform depends on local law and is offered only where eligible regions permit. We do not make legal certainty claims beyond what local regulation supports. When you use DANA or OVO to fund your account, those transactions are subject to both your chosen wallet provider's own terms and the transaction rules described in your murahalot account settings. We do not hold funds outside of the wallet rails you select; the record of each transaction is visible in your account history after login. We retain account data only for as long as necessary to maintain your account and meet any applicable retention obligations. You can request a copy of your data or ask us to correct inaccurate records by contacting our support channel. If anything in these terms conflicts with a right you hold under applicable Indonesia law, the applicable law takes precedence. We update these terms when our practices change; the current version is always published here, and the date of the last revision is shown at the bottom of this page.
Transactions made via DANA are recorded in your account history and subject to our transaction terms alongside DANA's own wallet conditions.
OVO transfers into your account wallet follow the same record-keeping rules. The ledger entry appears in your account after each completed transfer.
GoPay is available where supported. Each deposit is logged under your account and subject to the same policy conditions as other local wallet rails.
Our legal policy is specific in what it covers. It applies to your account access and the transactions you make through it, but it does not extend to third-party services that operate under their own separate terms. Understanding the boundary helps you know where to direct any question.
All actions taken under your registered account — login, session activity, wallet deposits via DANA or OVO, and account settings changes — fall inside this policy. We hold the record; you hold the right to review it.
Deposits and withdrawals processed through your account wallet are covered here. Each transaction entry in your history is subject to these terms. The wallet provider's own terms apply in parallel for the payment leg outside our platform.
Game content, sports markets and lobby material published on murahalot are covered by these terms. Availability of specific titles or markets depends on local law and the eligible region rules in effect at the time.
External wallet providers, studio software and any linked service operate under their own terms. We are not responsible for third-party policies. Where a third-party service affects your account, we will tell you what we can verify from our side.
Your rights under this policy are not passive. You can act on them through your account or by contacting us directly. Reviewing your transaction records is straightforward: log in, open the account history section, and each DANA or OVO deposit entry is listed with a timestamp and status. If a record looks wrong, you can raise a correction request through our support channel — we will check the entry against our logs and confirm the outcome in writing. If you want to know what data we hold about you, send a request via the support contact path listed on this page. We will respond within the timeframe required by applicable local rules. You can also ask us to update outdated contact details directly in your account settings, without needing to go through support. For anything that cannot be resolved through self-service, our support team is the right path — we do not require you to use a legal process before raising an account question with us.
Open your account history after login to see every transaction, including DANA and OVO entries. Each row shows the amount, method and status — no need to contact support for a standard record check.
Update your contact information directly in account settings. For corrections to transaction records or identity details, raise a request with our support team and we will handle it from the logged data.
If something in these terms is unclear or you believe a term has been applied incorrectly to your account, contact us through the support path. We respond to policy questions as a priority queue separate from general account help.
You can request a summary of the personal data held against your account. Submit the request through our support channel with your registered account identifier and we will process it under applicable Indonesia data rules.
Policy and account questions can be directed to our support team through the channels below. For legal notices or formal data requests, use the dedicated contact path — general chat handles account help, but formal written requests need the correct route to reach the right team.
Open the chat widget from any page in your logged-in account. Use this for account questions, transaction record queries and general policy clarifications. The chat log is saved to your session for reference.
For written requests — including data access requests, formal correction submissions and detailed policy questions — email our support address. Include your registered account ID so we can locate your records without delay.
The Help Centre in your account dashboard covers the most common policy and transaction questions. Check there first; if your question is not answered, escalate to live chat or email with the relevant help article reference.
Our approach to data handling is practical and tied to what your account actually needs. We collect the information required to operate your account, process transactions through DANA or OVO, and respond to your support requests. We do not sell your data or share it with third parties for marketing. Cookies on murahalot are used to keep your session active and remember your login state across visits — you can adjust cookie preferences through your browser settings, though disabling session cookies will affect login continuity.
We collect only what is needed: your registration details, transaction records and account activity. Data is held on secured infrastructure and not shared outside of what is required to process your DANA or OVO transactions and comply with applicable local obligations.
Session cookies keep you logged in across the visit. Preference cookies remember your lobby settings. You can clear cookies through your browser at any time; doing so will end your current session and remove saved preferences.
Access to your account is protected by your credentials. We recommend not sharing your login. If you suspect unauthorised access, update your password immediately from account settings and contact support — we can review the recent login history on our side.
We keep your account data for as long as your account is active and for the period required under applicable rules after closure. When this policy changes, the updated version is published here with a revision date. Continuing to use the account after an update means you have seen the new terms.
These are the questions we receive most often about how our legal policy works, what rights you have and how to act on them.
Yes. Every transaction processed through your account wallet — whether via DANA, OVO or GoPay — is subject to these terms. Your wallet provider's own terms also apply to the payment leg on their side. Both sets of terms operate in parallel, not in conflict.
Log in to your account and open the account history section. Each deposit and withdrawal is listed with its method, amount and status. This record is available to you at any time without contacting support; it is the authoritative ledger for your account activity.
Yes. Send a written request through our email support channel with your registered account ID. We will respond within the timeframe required by applicable local data rules and provide a summary of the data held against your account.
Raise a correction request through live chat or email support. Include the transaction date, the method used — such as DANA or OVO — and what you believe the correct entry should be. We check against our logs and confirm the outcome to you in writing.
Availability of the platform and specific features depends on local law and the eligible region you access from. Where a right exists under applicable Indonesia law that is broader than what our terms state, that applicable law takes precedence. We do not make legal certainty claims beyond what local regulation supports.
The current version of our legal terms is always published on this page, with the revision date shown at the bottom. We do not send automatic notifications for every minor change, so we recommend checking this page if you have a specific policy question about your account.